MA Teamwork

MA Professional Skills

This module provides knowledge on how to work well with a team as a medical assistant.

Effective teamwork is an important component in a medical office and an essential skill for a medical assistant to develop. Successful teamwork results in providing a high level of patient care and is crucial for patient safety. In this module, students will learn how to work well with others in a medical office setting, to identify the roles and responsibilities of their team members, and to manage conflicts that may arise from collaborative activities.

You’ll learn

the different roles in a medical office
strategies for working well in a team environment
to identify and understand hierarchy
how to apply conflict resolution techniques
much more (see Content Details for more specific information)

Introduction

Step 1 - What does teamwork look like for a medical assistant?

Step 1.1 - Respecting yourself

Step 1.2 - Disagreeing with co-workers

Step 1.3 - Commitment

Step 2 - Knowing the roles in the office

Step 2.1 - Creating a working system

Step 2.2 - Working together

Step 3 - Understanding hierarchy

Step 3.1 - Getting support

Step 4 - Learning to be a contributor

Step 5 - Applying conflict resolution tactics

Step 5.1 - Settling disputes

Recognize how to work with others in a respectful way.
Express what it means to be committed.
Distinguish how to determine what duties are assigned to whom.
Identify the hierarchy of the office and its team members.
Demonstrate what it means to contribute to the team.
Apply conflict resolution tactics.

The SIMTICS modules are all easy to use and web-based. This means they are available at any time as long as the learner has an internet connection. No special hardware or other equipment is required, other than a computer mouse for use in the simulations. Each of the SIMTICS modules covers one specific procedure or topic in detail. Each module contains:

an online simulation (available in Learn and Test modes)
descriptive text, which explains exactly how to perform that particular procedure including key terms and hyperlinks to references
2D images and a 3D model of applied anatomy for that particular topic
a step by step video demonstration by an expert
a quiz
a personal logbook that keeps track of all the modules the learner has studied and how long